Getting Help from the Envoys
Related topics: The Envoys are Coming!, Envoys and the Code of Conduct
Original Link (now dead) - http://ac.turbine.com/index.php?page_id=186
Getting Help from the Envoys
Not only is the journey through Dereth dangerous, it can often be confusing, especially for the newly arrived. While we have many sources of printed help available to you, sometimes it is preferable to seek assistance from a person. The following official helpers can be found in Dereth. Feel free to contact them when you're in need. They are here to make your experiences with Asheron's Call as enjoyable as possible. Please note that no one from the online team, Microsoft, or Turbine will ever ask you for your password.
The Envoys' primary focus is ensuring an environment that meets Asheron's Call's Code of Conduct. As such, Envoys are the law-enforcement branch of Dereth. They keep the peace through such means as moderating a dispute, removing a person's chat ability, and temporarily removing offending players from the game. When necessary, Envoy team leads and managers can choose to permanently remove an offending player from the game..
We strongly recommend you review the Asheron's Call Code of Conduct, Zone Code of Conduct, and RSACi guidelines before entering the world.
Envoys can be identified by their special blue robes and helms -- these items are unlike any others in the game and are available only to Envoy staff. An Envoy will also appear as a cyan dot on your radar, similar to a lifestone indicator.
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Contacting an Envoy in the game:
If you are having an issue with the game and require assistance, please access your UI panel and use the Urgent Assistance button.
If you feel you need to report a violation to an Envoy, please access your UI panel, and use the Report Abuse button. For reporting Code of Conduct violations, it is important that you contact the Envoy as the event is occurring, not several hours after the fact. dministrators may not always be in the world you are on, though they do try to float around frequently so they can catch most of the calls. In general, Envoys must witness abuses before they can act on them.
Screenshots and chat logs are not acceptable proof of violations because they can easily be forged.
Please note: Thievery is not an enforceable Code of Conduct violation.
What an Envoy can do for you:
- Envoys can respond to calls for assistance involving abusive players who openly flood text, use foul or explicit sexual language, or make inflammatory racial, religious, or other harmful remarks. The enforcement measures the Envoy will take are determined by the Code of Conduct guidelines for our game, as well as current community policy pertaining to Envoys. Please do not expect immediate punitive action based solely upon your report. Reports are investigated, and if it is determined an enforceable offense has occurred, Envoys will take appropriate action.
- Envoys can get you free if you are stuck between a wall and a piece of furniture, continually falling or “blipping” on a hillside, or -- sometimes -- continuously trapped in the log-in portal.
- Envoys can also provide assistance with in-game questions.
- Envoys have the ability to mute offensive players, and they can remove a player from the world if need be.
What an Envoy cannot do for you:
- Envoys cannot locate a corpse, nor can they take you to where your corpse is.
- Envoys cannot move creature spawns away from a lifestone.
- Envoys cannot move corpses that appear stuck in the landscape, on walls, etc.
- Envoys cannot act as a go-between in player trades.
- Envoys cannot reimburse you for, nor replace, lost or stolen items.
- Envoys will not enforce against “camping” or “training.”
- Envoys cannot verify account information.
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