News Archive - 2013

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April

Scheduled Maintenance: Saturday, April 27th from 6:00 to 8:00 AM Eastern (-4 GMT) Link
The Asheron's Call 1 and 2 Game Servers and http://myaccount.turbine.com will be offline for maintenance on Saturday, April 27th from 6:00 to 8:00 Eastern (-4 GMT). The forums and wikis will remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!
FYI: This aims to address the recent login issues experienced periodically over the past couple of days.
Cordovan - Turbine Community Relations

--Sucamarto 7:21am, 27th April, 2013 (GMT +10)

AC1 / AC2 Login Issues, Last Updated 2:25 PM Eastern (-4 GMT) Link
Update: The login issue has returned and we are working to resolve it. Thanks for your patience!
We're currently investigating an issue with the login servers. We apologize for the inconvenience and will update you when we have more information.
Tolero - Senior Community Specialist

--Sucamarto 7:34am, 25th April, 2013 (GMT +10)

Scheduled Maintenance: Monday, April 22 from 8:00 AM to 1:00 PM Eastern (-4 GMT) Link

UPDATE: Asheron's Call 1 and 2 Game Servers have reopened! Thank you for your patience, and we'll see you in-game.

The Asheron's Call 1 and 2 Game Servers, web sites and http://myaccount.turbine.com will be offline for maintenance on Monday, April 22 from 8:00 AM to 1:00 PM Eastern (-4 GMT). Thanks for your patience, and we'll see you back in the game soon!
Cordovan - Turbine Community Relations

--Sucamarto 8:56am, 22nd April, 2013 (GMT +10)

Scheduled Maintenance: Friday, April 19th from 8:00 to 11:00 AM Eastern (-4 GMT) Link
The Asheron's Call 1 and 2 Game Servers, web sites and http://myaccount.turbine.com will be offline for maintenance on Friday, April 19th from 8:00 to 11:00 AM Eastern (-4 GMT). Thanks for your patience, and we'll see you back in the game soon!
Cordovan - Turbine Community Relations

--Sucamarto 7:21am, 18th April, 2013 (GMT +10)

Bonus to Questing XP and Luminance - Friday April 19th through Monday April 22nd! Link
Greetings.
This weekend we will be turning on bonus XP and Luminance for quest rewards! Get your Summoning alts some valuable XP and Luminance!
The bonus time will run from Friday evening to early Tuesday morning. This allows people working on the weekend to get an extra day.
Have fun!
Severlin - Producer

--Sucamarto 8:44am, 16th April, 2013 (GMT +10)

Scheduled Maintenance: Monday, April 15th from 6:00 to 11:00 AM Eastern (-4 GMT) Link
UPDATE 10:57 AM: The worlds have reopened! We'll see you in-game. Thanks!
UPDATE: The downtime has been extended until 12:00 PM Eastern. Thank you for your patience!
The Asheron's Call 1/2 Game Servers, web sites and http://myaccount.turbine.com will be offline for maintenance on Monday, April 15th from 6:00 to 10:00 AM Eastern (-4 GMT). Thanks for your patience, and we'll see you back in the game soon!
Cordovan - Turbine Community Relations

--Sucamarto 4:56pm, 11th April, 2013 (GMT +10)

Private Test Program Open Application Link
Dereth needs you!!!!
We’re looking for volunteers interested in testing new Asheron’s Call content. If you have a good eye for detail, can spot a bug at a thousand paces, and would like to contribute to the quality of AC; this may be the program for you! We’re hosting open application to the Asheron’s Call private test program and encourage everyone interested to throw their hat into the ring.
Beezle - Turbine, Inc.

--Sucamarto 1:22pm, 12th April, 2013 (GMT +10)

The April 2013 Patch Page is Now Live! Link
The April 2013 Engineered Ascendance Patch Page and Announcements Page are both Now Live!

--Sucamarto 8:34am, 8th April, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-4 GMT) Wednesday, April 10 Link
The Asheron's Call Game Servers will be brought down on Wednesday, April 10th from 8:00 - 11:00 AM Eastern (-4 GMT) to launch the April event, Engineered Ascendance. For event patch notes and more, click here. Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist

--Sucamarto 7:10am, 8th April, 2013 (GMT +10)

Missing Character Update Link
UPDATE:
We have deployed a patch to help players whose characters had gone missing due to some bad data appearing on their subscription information. While this corrects many subscriptions, please note that any accounts that happen to have multiple AC subscriptions tied to the same account name may require our support team to split the subscriptions into separate accounts before the characters will reappear. Note that if you have a mule (or other such "not the sub where my main characters are") subscription on the same account as your primary subscription, this can trigger the missing character bug on your primary subscription, which we are now able to assist with by splitting the mule subscription onto its own account.
Tolero - Senior Community Specialist

--Sucamarto 8:14am, 4th April, 2013 (GMT +10)

March

Morningthaw Server, Last Updated 3:04 PM Eastern (-4 GMT) March 28th Link
Morning Thaw is now available. Thanks for your patience and we'll see you in game!
Tolero - Senior Community Specialist

--Sucamarto 11:10pm, 30th Mar, 2013 (GMT +10)

Myaccount.turbine.com Scheduled Downtime Wed., March 27th from 10:00AM-3:00PM Eastern Link
The Turbine Account Maintenance site at http://myaccount.turbine.com will be brought down for maintenance on Wednesday, March 27th from 10:00 AM to 3:00 PM Eastern (-5 GMT). Thanks for your patience, and we'll see you back in the game soon!
Cordovan - Turbine Community Relations

--Sucamarto 08:10am, 27th Mar, 2013 (GMT +10)

Decal, Decal Plugin and Decal Tool Updates
The latest Decal Memlocs are = 0.0.11.4156 (March 2013)
Decal;
None
Decal Plugins;

Standalone Programs;

--Sucamarto 4:12pm, 30th March, 2013 (GMT +10)

Website Downtime Tuesday, March 19th 9:00 AM - 12:00 PM Eastern (-4 GMT) Link
The Asheron's Call websites, including community forums, will be brought down for an update to address 403 errors on Tuesday, March 19th from 9:00 AM to 12:00 PM Eastern (-4 GMT). All other game worlds and services will remain up and available. Thanks for your patience!
Tolero - Senior Community Specialist

--Sucamarto 11:10am, 19th Mar, 2013 (GMT +10)

The March 2013 Patch Page is Now Live! Link
The March 2013 Disturbance in the Desert Patch Page and Announcements Page are both Now Live!.

--Sucamarto 11:13am, 8th Mar, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-5 GMT) Tuesday, March 12 Link
The Asheron's Call Game Servers will be brought down on Tuesday, March 12 from 8:00 - 11:00 AM Eastern (-5 GMT) to launch the March event, Disturbance in the Desert. For event patch notes and more, click here. Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist

--Sucamarto 11:10am, 8th Mar, 2013 (GMT +10)

AC1 Scheduled Server Downtime 10am - 12pm Eastern (-5 GMT) March 4th Link
The Asheron's Call game servers will be down for a hotfix from 10:00 AM - 12:00 PM Eastern (-5 GMT) on Monday, March 4th, 2013. Thanks for your patience and we'll see you in game soon!
Tolero - Senior Community Specialist

--Sucamarto 7:10am, 5th Mar, 2013 (GMT +10)

Darktide Server Downtime 6:54 PM Eastern March 3rd, 2013 Link
We are currently investigating issues with the Darktide server. Darktide will be offline while we work to resolve these issues. All other Asheron's Call game servers are up and available. We will bring more information as soon as it is available. We apologize for the inconvenience and thank you for your patience.
Tolero - Senior Community Specialist

--Sucamarto 11:00am, 3rd Mar, 2013 (GMT +10)

February

Decal, Decal Plugin and Decal Tool Updates for February 2013;
The latest Decal Memlocs are = 0.0.11.4151 (Feb 2013 Hotfix #2)
Decal;

Decal Plugins; None
Standalone Programs;

--Sucamarto 7:12am, 2nd Mar, 2013 (GMT +10)

Balance of Power Hotfix - Link
Greetings,

We are looking at deploying a patch tomorrow (Tuesday Feb 26th) with a number of fixes:

  • Creatures no longer receive Damage Reduction Rating for specialized defense skills.
  • Fixed an issue where alchemy phials and weapon debuff procs were not working.
  • Fixed a bug that could reduce the experience points for creature kills.
  • Phyntos Wasp Summoning Essences can now be refilled with Encapsulated Spirit items.
  • Olthoi Slasher, Slayer, Ripper and Gurog creatures have been fixed.
  • Characters will have their quest flags for the Skill Temple reset with the patch.
  • More changes implemented to reduce overall lag on Darktide.

Sev~

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AC1 Scheduled Downtime, Tuesday February 26th 8:00 AM - 11:00 AM Eastern (-5 GMT) Link
The AC1 game servers will be brought down on Tuesday February 26th from 8:00 AM - 11:00 AM Eastern (-5 GMT) for a patch. Thanks for your patience and we'll see you in game!
Tolero - Senior Community Specialist

--Sucamarto 11:00am, 26th Feb, 2013 (GMT +10)

February Event News! Link
The February event, Balance of Power has gone live. Click here for the February event page and release notes!
Tolero - Senior Community Specialist
Or checkout the Balance of Power Announcements page here on the ACC Wiki.

--Sucamarto 11:00am, 20th Feb, 2013 (GMT +10)

AC1 Scheduled Downtime, Wednesday February 20th 8:00 AM - 11:00 AM Eastern (-5 GMT) Link
The AC1 game servers will be brought down for the February Event Balance of Power on Wednesday, February 20th from 8:00 AM - 11:00 AM Eastern (-5 GMT). Click here for the release notes, screenshots, and more!
Tolero - Senior Community Specialist

--Sucamarto 11:00am, 20th Feb, 2013 (GMT +10)

New Website Incoming! Link
Good morning! We are in the process of deploying the new AC website and new forums today! Please note the following:

  • Remember: to log into the new forums, use your game login.
  • You may notice changes happening in the forums throughout the day!
  • The forums will be reflecting post topics from February 6th.
  • As previously stated, posts that were made between the 6th and prior to today's deployment will not be recovered.
  • We will be posting up patch notes and downtime notices for tomorrow's February Update shortly after we confirm stability of the new website.

Thanks for your patience, and get ready for the new forums! Tolero - Senior Community Specialist

--Sucamarto 7:54am, 20th Feb, 2013 (GMT +10)

Maintenance Complete! 9:11 PM Eastern (-5 GMT) 2/17/2013 Link
At this time the game servers and the account maintenance site at myaccount.turbine.com are now available. Known Issues:

  • If you pay for your subscription via PayPal, you will have to log into http://myaccount.turbine.com and re-enter your PayPal information. If you do not, your subscription will not automatically renew at the end of your currently paid for time. Once you re-add your PayPal information, auto-renew will work as normal.
  • It is not currently possible to add an Asheron's Call product key without first adding another Turbine game account. In order to add an Asheron's Call product key, first create a free game account for either Dungeons & Dragons Online or Lord of the Rings Online. DDO and/or LOTRO accounts can be created for free by visiting DDO.com or LOTRO.com. You do not need to download or log into these games in order to activate your AC account.
  • Note that the subscription extension time has not yet been processed. We will make an announcement once these are distributed. You will not need to take any action to receive it.

Tolero - Senior Community Specialist

--Sucamarto 6:54am, 19th Feb, 2013 (GMT +10)

Maintenance Update 9:16 PM Eastern (-5 GMT) 2/17/2013 Link
At this time the game servers are now available. Please note that the account management site at myaccount.turbine.com are not yet available as we continue to work to resolve remaining issues. We anticipate that it will not be available this morning. More info as it's available. Game servers however remain up.
As a thank you for your understanding and patience during this downtime, all players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will have their accounts credited 1 day of subscription time for each day of downtime, plus 1 additional day. All additional time will be granted automatically as soon as our regular service is restored and stable.
We have also turned on Bonus XP and Luminance, which will last until Wednesday's patch.
Thank you again for your patience and understanding.
Tolero - Senior Community Specialist

--Sucamarto 11:54am, 18th Feb, 2013 (GMT +10)

Bonus Luminance and XP turned on.
+Turbine Severlin> Bonus XP and Luminance now turned on!
+Turbine Severlin> We apologize for the problems this weekend.
+Turbine Severlin> It will last until Wednesday's patch.

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Maintenance Update 12:16 PM Eastern (-5 GMT) 2/16/2013 Link
At this time the game servers are now available. Please note that the account management site at myaccount.turbine.com are not yet available as we continue to work to resolve remaining issues. We will provide another update once those services have been restored.
As a thank you for your understanding and patience during this downtime, all players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will have their accounts credited 1 day of subscription time for each day of downtime, plus 1 additional day. All additional time will be granted automatically as soon as our regular service is restored and stable.
Thank you again for your patience and understanding.
Tolero - Senior Community Specialist

--Sucamarto 6:19am, 17th Feb, 2013 (GMT +10)

UPDATED: Forum Upgrade! Link
Ok SO in light of today's exceptional billing maintenance delay (more info here), website deployment has been moved out of this weekend into Tuesday. We apologize for the inconvenience!
Tolero - Senior Community Specialist

--Sucamarto 8:59am, 15th Feb, 2013 (GMT +10)

Maintenance Update 4:11 PM Eastern (-5 GMT) 2/15/2013 Link
We are working to resolve ongoing issues with our system maintenance. At this time we do not have a specific estimate for when the game servers will be available. Our goal is to make the games available as soon as possible. However we would like to advise players that the service may continue to be unavailable this evening. We will continue to provide updates as we have them.
As a thank you for your understanding and patience during this downtime, all players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will have their accounts credited 1 day of subscription time for each day of downtime, plus 1 additional day. All additional time will be granted automatically as soon as our regular service is restored and stable.
Thank you again for your patience and understanding.
Tolero - Senior Community Specialist

--Sucamarto 8:19am, 15th Feb, 2013 (GMT +10)

Happy Valentines Day from Asheron's Call
Happy Valentines Day 2013 from Asheron's Call; Link

--Sucamarto 8:10am, 15th Feb, 2013 (GMT +10)

UPDATE Scheduled Maintenance: Thursday, February 14th Link
UPDATE 2:25 AM EASTERN 2/15: Additional time will be necessary to complete our maintenance work. At this time we do not have an ETA on when the game servers will reopen, but we are working as quickly as possible to complete our efforts. Stay tuned for more information, and thank you for your patience.

UPDATE: All Turbine Game Servers and http://myaccount.turbine.com will be offline for global maintenance from 6:00AM Eastern (-5 GMT) Thursday, February 14th until 6:00am Eastern Time (-5 GMT) Friday February 15th.
Important: The general topic forums for AC1 and AC2 are now available during the maintenance. You can additionally visit our AC Facebook or @Asheronscall Twitter feeds during the maintenance window. As a reminder, you do not need to join or sign in to those social networks to read the updates.

Customer Service will also be unavailable during the down time, and for a period thereafter. We will update this page when Support is available again: http://support.turbine.com/ics/support/contactUs.asp Web tickets may be submitted at any time at http://support.turbine.com
Tolero - Senior Community Specialist

--Sucamarto 9:19am, 15th Feb, 2013 (GMT +10)

UPDATE Scheduled Maintenance: Thursday, February 14th Link
UPDATE: We have cancelled the maintenance originally scheduled for February 13th and have moved it to Thursday, February 14th at 6:00AM Eastern (-5 GMT).

All Turbine Game Servers and http://myaccount.turbine.com will be offline for global maintenance on Thursday, February 14th. We anticipate the downtime to last 12 hours.
Important: The forums will remain up during the maintenance, but will be fully read-only during this work. To receive the latest news and updates, please check our AC Facebook or @Asheronscall Twitter feeds during the maintenance window. As a reminder, you do not need to join or sign in to those social networks to read the updates.
Tolero - Senior Community Specialist

--Sucamarto 7:19am, 13th Feb, 2013 (GMT +10)

Login problems / "Missing" characters or "missing" subscriptions? Link
Login Problems:
We are live with stage one of the billing updates. If you have issues logging in after the Feb 11th maintenance, please call into our billing support number or submit a ticket at our support site.
"Missing" Characters / "Missing" Subscriptions:
If your characters are not displaying on the selection screen when you log in after the latest update, or missing subscriptions on the account management page, we are happy to assure you that the characters/subscriptions are not gone. We simply need to do some additional maintenance on your account to re-associate with your login. Please follow these directions for faster support.
Go To: http://support.turbine.com/ics/suppo...?style=classic
Severlin - Producer

--Sucamarto 9:41am, 12th Feb, 2013 (GMT +10)

Housing Permissions Link
We have reports that some accounts migrated from the old zone account database are having issues with housing permissions. We are gathering information on the problem.
Feel free to post or PM me with information on this issue.
Severlin - Producer

--Sucamarto 7:19am, 12th Feb, 2013 (GMT +10)

Problems logging in or missing after today's downtime? Link
We are live with stage one of the billing updates. If you have issues logging in after today's patch then you can post here, PM me, or call into our billing support number.
If your characters are not displaying on the selection screen when you log in after the latest update, we are happy to assure you that the characters are not gone. We simply need to do some additional maintenance on your account to re-associate the characters with your login. Please follow these directions for faster support.
Go To: Link
Severlin - Producer

--Sucamarto 7:19am, 12th Feb, 2013 (GMT +10)

Scheduled Maintenance: Monday February 11th from 7:00 AM - 12:00 PM Eastern (-5 GMT) Link
The Asheron's Call Game Servers and Asheron's Call 2 Dawnsong Beta server will be offline for maintenance on Monday, February 11th from 7:00 AM to 12:00 PM Eastern (-5 GMT). Thanks for your patience and we'll see you in game soon!
Tolero - Senior Community Specialist

--Sucamarto 9:19am, 11th Feb, 2013 (GMT +10)

Forum Upgrade - Sub-Forums are in Read Only Mode Now Link
At this time the sub-forums have been placed in read-only mode. AC1 general and AC2 general forums are still available, but remember that posts made between the 6th and 12th will not carry over to the upgraded forum. Thanks for your patience while we work on the sites!
Tolero - Senior Community Specialist

--Sucamarto 7:17am, 9th Feb, 2013 (GMT +10)

Scheduled Maintenance: Wednesday, February 13th Link
All Turbine Game Servers and http://myaccount.turbine.com will be offline for global maintenance on Wednesday, February 13th. We anticipate the downtime to last 12 hours, and our tentative start time is 4:00 AM Eastern (-5 GMT).
Important: The forums will remain up during the maintenance, but will be fully read-only during this work. To receive the latest news and updates, please check our AC Facebook or @Asheronscall Twitter feeds during the maintenance window. As a reminder, you do not need to join or sign in to those social networks to read the updates.
Tolero - Senior Community Specialist

--Sucamarto 7:19am, 7th Feb, 2013 (GMT +10)

Scheduled Maintenance: Thursday, February 7th from 7:00 AM to 3:00 PM Eastern (-5 GMT) Link
The Asheron's Call Game Servers and Asheron's Call 2 Dawnsong Beta server will be offline for maintenance on Thursday, February 7th from 7:00 AM to 3:00 PM Eastern (-5 GMT). Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist

--Sucamarto 7:19am, 7th Feb, 2013 (GMT +10)

Forum Upgrade: February 6th - February 12th Link
This month we are updating the Asheron's Call website and forums! As part of this effort, the forums will undergo maintenance between February 6th - February 12th 2013 to prepare for migration to the upgraded Asheron's Call forum. Please note the following:

  • During our work the General forums will remain open, but several sub-forums will be read-only as we prepare the forum content to be migrated to the new site.
  • Threads, Posts, and PMs made after 9:00 AM Eastern (-5 GMT) Wednesday February 6th will not migrate to the new forum. Threads, posts & PMs made prior to Feb 6th will be migrated.

Thanks for your patience while we work on the Asheron's Call website updates!
Tolero - Senior Community Specialist

--Sucamarto 9:55am, 5th Feb, 2013 (GMT +10)

Forum Upgrade! Link
This month we are updating the Asheron's Call website and forums! As part of this effort, the forums will undergo maintenance between February 6th - February 12th 2013 to prepare for migration to the upgraded Asheron's Call forum. Please note the following:

  • During our work the General forums will remain open, but several sub-forums will be read-only as we prepare the forum
  • content to be migrated to the new site.

Threads, Posts, and PMs made after 9:00 AM Eastern (-5 GMT) Wednesday February 6th will not migrate to the new forum. Threads, posts & PMs made prior to Feb 6th will be migrated.
We'll be posting this reminder in several places in the forum today. Thanks for your patience while we work on the Asheron's Call website updates!
Tolero - Senior Community Specialist

--Sucamarto 9:55am, 5th Feb, 2013 (GMT +10)

January

Turbine Account Maintenance Scheduled Downtime Tuesday, January 22nd 8-10:00 AM EST Link
The Turbine Account Maintenance site at http://myaccount.turbine.com will be brought down for maintenance on Tuesday, January 22nd from 8:00 AM to 10:00 AM Eastern (-5 GMT). During this time, players will be unable to log into Asheron's Call or make changes to their accounts. Players already in the game when the site is brought down will be unaffected unless they log out or are disconnected.

Additionally, Asheron's Call 2... [Read More]
Cordovan - Senior Community Specialist

--Sucamarto 4:00pm, 22nd Jan, 2013 (GMT +10)

Decal, Decal Plugin and Decal Tool Updates for January 2013;
The latest Decal Memlocs are = 0.0.11.4142 (Jan 2013 Patch)
Decal;
None
Decal Plugins;

  • Gleaner, v1.0.6.0 - Updated - 18th Jan, 2013

Standalone Programs;
None

--Sucamarto 9:08am, 18th Jan, 2013 (GMT +10)

Important Private Message Information Link
Greetings! As a reminder, if you send a Private Message (PM) through the forums to escalate something to a member of the team, please include:
- Server name
- Character name
We receive many PMs each day from players regarding various topics, but too often this critical information is absent from the message! Providing this information expedites our ability to help/investigate.
Other information that can be crucial: - For gameplay topics, an in-game... Read More
Tolero - Senior Community Specialist

--Sucamarto 8:00pm, 15th Jan, 2013 (GMT +10)

January Event News! Link
Update 1:55pm Eastern: The worlds have reopened! Thank you for your patience, and we'll see you in-game!
Update 12:27pm Eastern: The game worlds are once again down. The current estimated uptime is 2pm Eastern. We apologize for any inconvenience, and will keep you updated.
Update 12:00pm Eastern: We will be opening all worlds with the exception of Frostfell while we continue to investigate an issue with that world. We again apologize for any... Read More
Tolero - Senior Community Specialist

--Sucamarto 8:00pm, 15th Jan, 2013 (GMT +10)

The January Event Page is now live! Link
The January event, Darkest Night is scheduled to go live on Tuesday, January 15th. On that day all worlds will be down from 7am - 10am Eastern. Click here for the January event page and release notes!
Tolero - Senior Community Specialist
Or checkout the Darkest Night Announcements page here on the ACC Wiki.

--Sucamarto 8:11am, 12th Jan, 2013 (GMT +10)

The Gift Box quest was just turned Off for this Year.
The Gift Box quest was once again turned Off on January 2nd, 2013.
--Sucamarto 10:30am, 2nd January, 2013 (GMT +10)

The Big Map of Dereth was Updated for December 2012 - Link
Lothnar has again updated the Big Map of Dereth with the December 2012 updates, it can be viewed here The Big Map of Dereth
Lothnar

--Sucamarto 8:17am, 16th December, 2012 (GMT +10)

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