News Archive - 2013

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Revision as of 15:22, 31 December 2013 by imported>Sucamarto (→‎May)
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December

November

Save The Date: Black Friday Bonus! link
Bonuses are now active! Have a great holiday weekend!
Tolero - Senior Community Specialist
--Sucamarto 6:45am, 27th November, 2013 (GMT +10)

Screenshot Contest! link
Find out how you can win the new Painter’s Palette tailorable caster!. https://www.asheronscall.com/en/content/ac-screenshot-contest Click here] for details.
Tolero - Senior Community Specialist
--Sucamarto 5:56am, 26th November, 2013 (GMT +10)

Save The Date: Black Friday Bonus! link
Mark your calendars, because we're going to have a bonus XP / Luminance event for Black Friday! Skip those lines and crazy crowds at the stores and enjoy a +50% bonus to Questing XP and Luminance... we'll run the bonus from Wednesday November 27th through Sunday December 1st to give you plenty of time to visit with family before you visit your Dereth family! We're also going to go ahead and extend this bonus to all servers. Hope to see you then!
Tolero - Senior Community Specialist
--Sucamarto 6:45am, 22nd November, 2013 (GMT +10)

Server Status Update: The War of Darktide and Morningthaw 1:43 PM Eastern (-5 GMT) link
More information and developments regarding Morningthaw and Darktide server connectivity issues. Prepare for a long and interesting story!
On Sunday our datacenter experienced a power outage, and backup power failed to properly initiate. This put Morningthaw server in a bad state and the server hardware ultimately died (character data is fine). Today our tech team brought Morningthaw back using different hardware. Unfortunately, that hardware is causing a connection conflict with Darktide when we turned Morningthaw back on. The result has been that Morningthaw has declared war on Darktide - whenever it is up, it tries to assassinate Darktide and the power struggle is like a clash of the gods in the server room.... or at least that's how it plays out in my mind when I think about it. It's far less exciting in person.
Tolero - Senior Community Specialist
--Sucamarto 7:00am, 19th October, 2013 (GMT +10)

Connectivity issues with the All Turbine (AC, AC2, LOTRO and DDO) Game Servers and Forums link
We are still working to resolve the remaining issues from the Datacenter. At this time we do not have an ETA on when the game servers will be up.
--Sucamarto 5:23pm, 18th October, 2013 (GMT +10)

Connectivity issues with the All Turbine (AC, AC2, LOTRO and DDO) Game Servers and Forums link
9:50PM Update: Power has been restored and we are in the process of verifying all systems and services. Once this is complete we will begin the process of restarting all servers and websites.
We appreciate your patience and apologize for the inconvenience.
--Sucamarto 1:11pm, 18th October, 2013 (GMT +10)

Connectivity issues with the All Turbine (AC, AC2, LOTRO and DDO) Game Servers and Forums link
6:50PM Update: Due to a power issue at our datacenter, all services within the datacenter lost power. For unknown reasons, the backup power systems did not properly come online causing all services to lose power and go offline. Once the power issue is resolved, we will begin the process of verifying and restoring our games and websites.
We appreciate your patience and apologize for the inconvenience.
--Sucamarto 11:51am, 18th October, 2013 (GMT +10)

Connectivity issues with the All Turbine (AC, AC2, LOTRO and DDO) Game Servers and Forums link
We are currently investigating connectivity issues with the game servers and forums. We apologize for the inconvenience!
--Sucamarto 9:59am, 18th October, 2013 (GMT +10)

Decal, Decal Plugin and Decal Tool Updates;
The latest Decal Memlocs are = 0.0.11.4194 (November 2013)
Decal Plugins;

--Sucamarto 6:51am, 13th November, 2013 (GMT +10)

European Players link
We are in the process of investigating (and fixing) some billing issues on a small number of accounts for players paying in British pounds. I wanted to tell players we are aware of the issue and we are working on the issue.
Severlin - Producer
--Sucamarto 8:19am, 11th November, 2013 (GMT +10)

The November 2013 event patch Fowl Play is Now Live! Play Link
The November 2013 event patch Fowl Play and Announcements Page are Now both Live!

--Sucamarto 10:09am, 7th September, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-5 GMT) Tuesday, November 12 link
The Asheron's Call Game Servers will be brought down on Tuesday, November 12th from 8:00 - 11:00 AM Eastern (-5 GMT) to launch the November event, Fowl Play. Event patch notes and fictions are now available, click here!. Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist
--Sucamarto 7:51am, 10th October, 2013 (GMT +10)

Pumpkin Contest Winners! link
The winners have been chosen, click here!
Winners will be contacted via email to arrange prize delivery. Congrats!
Tolero - Senior Community Specialist
--Sucamarto 7:41am, 8th November, 2013 (GMT +10)

Turbine Account Maintenance Scheduled Downtime Monday, November 4th, 9am to 11am link
The Turbine Account Maintenance site at http://myaccount.turbine.com will be brought down for maintenance on Monday, November 4th from 9:00 to 11:00 Eastern (-5 GMT). During this time, players will be unable to log into the game or make changes to their accounts. Players already in the game when the site is brought down will be unaffected unless they log out or are disconnected.
Tolero - Senior Community Specialist
--Sucamarto 4:41pm, 3rd November, 2013 (GMT +10)

Prize Update For Pumpkin Contest! link
We’re adding another prize to the prize pool for the Pumpkin Carving Contest.
Our first place winner will receive the Halloween items and forum title, and they’ll now additionally get: A Pumpkin Golem Minion! This is a brand new, top-level, bludgeoning golem with a festive pumpkin appearance used with summoning...
Tolero - Senior Community Specialist
--Sucamarto 12:19pm, 1st November, 2013 (GMT +10)

October

Decal, Decal Plugin and Decal Tool Updates;
The latest Decal Memlocs are = 0.0.11.4190 (October 2013)
Decal Plugins;

  • GearFoundry v0.2.0.5 Beta 2 - 31st, October, 2013 Updated

--Sucamarto 2:51pm, 31st October, 2013 (GMT +10)

Pumpkin Carving Contest 2013! link
Learn about how you could win a prize for your Asheron's Call themed carved pumpkin! Click here for details and official rules!
Tolero - Senior Community Specialist
--Sucamarto 9:08pm, 27th October, 2013 (GMT +10)

Morningthaw, Darktide - Late Saturday Night... link
These servers will become more haunted than normal. Players beware.
Severlin - Producer
--Sucamarto 9:03pm, 17th October, 2013 (GMT +10)

Just a little heads up, PUMPKINS! link
Get your carving knives ready! Our annual pumpkin carving contest is coming soon. Full details on how to enter your AC themed pumpkins will be posted up next week!
Tolero - Senior Community Specialist
--Sucamarto 9:21am, 17th October, 2013 (GMT +10)

Introducing the Fanatics! link
Who are they? Not who…but rather…what is it? Well, it’s a new allegiance that is being formed on Leafcull. What is different about this allegiance? It will be run by myself (in game as +NoWorries instead of the traditional +Turbine NoWorries) and will likely have guest appearances by other developers.
NoWorries - Senior Community Specialist
--Sucamarto 8:21am, 15th October, 2013 (GMT +10)

Leafcull, Wintersebb - Late Friday Night... link
Small bits of Halloween madness. We do not guarantee your safety.
Severlin - Producer
--Sucamarto 8:21am, 15th October, 2013 (GMT +10)

Solclaim, Verdantine - Late Thursday Night... link
Halloween Hauntings late night. Creatures might be stalking you! You have been warned.
Severlin - Producer
--Sucamarto 8:19am, 15th October, 2013 (GMT +10)

Frostfell, Harvestgain, Thistledown - late Friday night... link
Stay up late with us this Friday night for some spooky fun during our October Live Event! Hope to see you there!
I apologize in advance for any character death caused by early Halloween hauntings.
Severlin - Producer
--Sucamarto 1:26pm, 10th October, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-4 GMT) Tuesday, October 8 link
The Asheron's Call Game Servers will be brought down on Tuesday, October 8th from 8:00 - 11:00 AM Eastern (-4 GMT) to launch the October event, Shattered Masks. For event patch notes, fictions, and more, click here! Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist
--Sucamarto 12:51pm, 6th October, 2013 (GMT +10)

Turbine Scheduled Maintenance Monday Oct. 7, 5AM – 12PM Eastern (-4 GMT) link
All Turbine Game servers, forums, and myaccount.turbine.com will be unavailable on Monday October 7, 2013 from 5:00AM Eastern Time (-4 GMT) until 12:00PM Eastern Time (-4 GMT) for scheduled maintenance.
Tolero - Senior Community Specialist
--Sucamarto 9:51am, 5th October, 2013 (GMT +10)

September

Billing Issue Update Link
UPDATE 9/30/13:
Hello, everyone! We wanted to touch base with folks, and provide a brief update to the billing issues that took place last Friday. On Friday, we reached out directly to contact a number of users who received erroneous subscription charges, and worked quickly to resolve those erroneous charges.
Tolero - Senior Community Specialist

--Sucamarto 8:43am, 30th September, 2013 (GMT +10)

Billing Issue Update Link
Previous UPDATED:
At this time we are in the process of issuing direct refunds for any charges to affected accounts above the cost of monthly subscription payment(s). Please note that it may take a few days for these refunds to be reflected on bank statements after the refund is issued; the length of processing time depends on your bank. Once the refund has been processed, your bank can verify the transaction before it shows on your statement. If you need further assistance, or have questions with regards to the refund or any potential related fees, we recommend that you contact the phone number on the back of your bank card.
Tolero - Senior Community Specialist

--Sucamarto 7:43am, 29th September, 2013 (GMT +10)

AC1 Bonus XP / Luminance Weekend! link

Today through Monday September 23rd, get +50% bonus to Questing XP and Luminance for quest rewards in AC1. Enjoy!

--Sucamarto 6:09am, 21st September, 2013 (GMT +10)

Scheduled Global Maintenance. Monday September 23, 2013 link

The Asheron's Call websites & Turbine Account Maintenance site at http://myaccount.turbine.com will be brought down for maintenance on Monday, September 23 from 6:00 AM to 1:00 PM Eastern (-4 GMT). During this time, players will be unable to log into the game or make changes to their accounts. Players already in the games when the sites are brought down will be unaffected unless they log out or are disconnected.

--Sucamarto 6:09am, 21st September, 2013 (GMT +10)

Installer & Data files zip updated Link
The game installer and data files zip on the download page have been updated to the Sept 2013 The Quest For Freedom patch for the convenience of those installing for the first time (or re-installing). Enjoy!
Tolero - Senior Community Specialist

--Sucamarto 2:21pm, 19th September, 2013 (GMT +10)

Decal, Decal Plugin and Decal Tool Updates;
The latest Decal Memlocs are = 0.0.11.4186 (September 2013)
Decal Plugins;

  • Mag-Tools, 1.0.8.52 - 16th, September, 2013 Updated
  • Mag-Filter, 1.0.0.3 - 12th, September, 2013 Updated
  • Octagram, v1.2.0.13 - 30th, August, 2013 Updated

--Sucamarto 12:51pm, 16th September, 2013 (GMT +10)

The September 2013 event patch The Quest For Freedom is Now Live! Link
The Septemeber 2013 eventp patch The Quest For Freedom and Announcements Page are Now both Live!

--Sucamarto 10:09am, 7th September, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-4 GMT) Tuesday, September 10 link
The Asheron's Call Game Servers will be brought down on Tuesday, September 10th from 8:00 - 11:00 AM Eastern (-4 GMT) to launch the September event, The Quest For Freedom. For event patch notes, fictions, and more, click here! Thanks for your patience, and we'll see you back in the game soon!

--Sucamarto 9:09am, 7th September, 2013 (GMT +10)

Thanks for your patience! Link
As a special thanks for your patience during the recent service outage, bonus Luminance and XP are on the way! This weekend we will be enabling a 150% bonus to Questing XP and Luminance for quest rewards in AC1 from Friday September 6th through Tuesday September 10th. A second bonus XP/Luminance event is slated for September 20th through September 22nd.
Thank you so much for playing, and we’ll see you in Dereth!
Tolero - Senior Community Specialist

--Sucamarto 6:21am, 6th September, 2013 (GMT +10)

Sept 2nd Game / Web Connectivity Issues Link
At this time web and AC1 game servers are available. AC2 Dawngsong server is not yet available. Thanks for your patience!
We continue to investigate issues with connection to turbine services. Thank you for your patience! NOTE: Due to web connectivity issues, we advise players to visit the official facebook page for the latest updates. As of 1:11pm we have no ETA for restoration of the services and are working to resolve this as quickly as possible. We apologize for the inconvenience!
Tolero - Senior Community Specialist

--Sucamarto 6:21am, 2nd September, 2013 (GMT +10)

Login Issues, September 1st link
Update - We appreciate your patience while we continue to work with our vendors to resolve this issue. We do not have an ETA for the return of the service at this time.
We (Turbine) continue to work with our vendors to resolve the current issues. To prevent further frustrations to players who were logging in only to be disconnected, we have disabled the ability to log into the game for the time being. You may also find that attempts to ping or trace route during this time may fail.

--Sucamarto 12:09pm, 1st September, 2013 (GMT +10)

August

Decal, Decal Plugin and Decal Tool Updates;
The latest Decal Memlocs are = 0.0.11.4183 (August 2013)
Decal Plugins;

--Sucamarto 6:55am, 30th August, 2013 (GMT +10)

Login Issues, August 26th Link
We're currently investigating game login issues. We will bring more information as it is available. Thanks for your patience!
Tolero - Senior Community Specialist

--Sucamarto 12:09pm, 26th August, 2013 (GMT +10)

Private Test Program Open Application Link
Greetings,
With the world of Dereth ever changing, we're re-hosting open application to the private test server program once again. The goal of this program is to improve everyone's experience of Asheron's Call by giving members of the community an opportunity to provide feedback on development and to report any bugs before it goes live.
Beezle - Turbine, inc.

--Sucamarto 11:55am, 22nd August, 2013 (GMT +10)

The August 2013 Emotions Unbound Patch Page is Now Live! Link
The August 2013 Emotions Unbound Patch Page and Announcements Page are Now both Live!

--Sucamarto 10:48am, 19th August, 2013 (GMT +10)

Scheduled Downtime, Tuesday July 9th from 8:00 AM - 12:00 PM Eastern (-4 GMT) Link
The Asheron's Call Game Servers will be brought down on Tuesday, August 13th from 8:00 - 11:00 PM Eastern (-4 GMT) to launch the August event, Emotions Unbound. For event patch notes, fictions, and more, click here! Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist

--Sucamarto 10:21am, 10th August, 2013 (GMT +10)

Update Regarding Connection Issues from August 3rd-5th Link
We have performed a thorough investigation of all our services, hardware, and datacenter connections since Saturday afternoon. After reviewing traceroute data from players, we have identified a broader internet issue with data routing external to our servers and networks. This morning we received word that one of our affiliated connection providers is taking steps to re-route services around certain areas of the internet that are experiencing issues. We believe this to be the root cause of the reported issues.....
Tolero - Producer

--Sucamarto 9:38am, 5th August, 2013 (GMT +10)

August 4th, Login Issues Link
As of 4:36 PM Eastern (-4 GMT), if you are still encountering login issues or spontaneous log outs, we ask that you please submit a support ticket with details of your server, character, and real world (not game world) location to assist our tech team with troubleshooting. Thank you for your patience!
Tolero - Producer

--Sucamarto 11:55am, 4th August, 2013 (GMT +10)

Terragen|The Terragen Image Gallery of Dereth has come to the Wiki!
I have completed the process of migrating all the old The Terragen Image Gallery of Dereth data from my old ACHeaven site to the Wiki.

--Sucamarto 7:05am, 2nd August, 2013 (GMT +10)

July

Decal, Decal Plugin and Decal Tool Updates;
The latest Decal Memlocs are = 0.0.11.4179 (July 2013 - Network Revamp Hotfix)
Decal;

  • Decal, v2.9.7.5 - 31st, July, 2013 Updated

Decal Plugins;

Standalone Programs;

Abandoned and Discontinued Plugins;

  • Alinco3, v2.0.5.7 - 4th, July, 2013

--Sucamarto 2:35pm, 30th July, 2013 (GMT +10)

Network Update Complete. Link
All game worlds are now up and available. For more information about today's changes click here! We'll see you in game!
Severlin - Producer

--Sucamarto 10:55am, 31st July, 2013 (GMT +10)

Deployment on Tuesday, July 30. Network revamp. Link
Next Tuesday we are planning to deploy a patch that will revamp the Asheron's Call network code. The goal of this deployment is to alleviate or eliminate many of the port mapping issues needed to get AC running on modern routers. As long as the proper ports are open the game should just work.
Severlin - Producer

--Sucamarto 1:13pm, 24th July, 2013 (GMT +10)

Scheduled Global Maintenance: Wednesday July 24th, 6:00 - 11:00 AM Eastern (-4 GMT) Link
On Wednesday July 24th we will be performing global system maintenance. During this time all Asheron's Call and Asheron's Call 2 Game worlds, websites, forums, and the myaccount.turbine.com website will be unavailable from 6:00 AM Eastern - 11:00 AM Eastern (-4 GMT). Thanks for your patience!
Tolero - Senior Community Specialist

--Sucamarto 11:04pm, 24th July, 2013 (GMT +10)

Day of Dev's Time ~ Follow up! Link
Greetings.
We have gone through the Day of Dev’s Time suggestions!
Why wasn’t my suggestion chosen?
A majority of the suggestions that were not chosen fell into one of two groups. The first group included suggestions that would take much longer than a day, or even a few days. For example, a weapon tailoring system is a large undertaking requiring extreme amounts of testing. Such things are well beyond the scope of Day of Dev’s Time. The second group included suggestions that would compromise the loot system. We have no plans to change the game in such a way as to marginalize the randomized loot system by implementing tech to craft or combine items, creating superior pieces of loot.
Severlin - Producer

--Sucamarto 9:21am, 23rd July, 2013 (GMT +10)

Day of Dev's Time Link
It's time again to tell us what you would do if you could implement one small change to Asheron's Call!
The rules are simple:

  • You only get one post to make a suggestion.
  • Your suggestion must be a change that can be implemented in no more than one day.
  • You are allowed to make additional posts to support or agree with other suggestions.
  • Posts that disparage or attack other player's suggestions will be removed.

At the end we will pick a number of suggestions and look at adding them to the game. We can't consider suggestions in this thread that are major projects that will take more time so don't waste your one suggestion post!
What would you change with one day of dev's time?
Severlin - Producer

--Sucamarto 10:21am, 9th July, 2013 (GMT +10)

The July 2013 Feelings of Dread Patch Page is Now Live! Link
The July 2013 Feelings of Dread Patch Page and Announcements Page are Now both Live!

--Sucamarto 1:48pm, 9th July, 2013 (GMT +10)

Scheduled Downtime, Tuesday July 9th from 8:00 AM - 12:00 PM Eastern (-4 GMT) Link
The Asheron's Call Game Servers will be brought down on Tuesday, July 9th from 8:00 - 11:00 AM Eastern (-4 GMT) to launch the July event, Feelings of Dread. For event patch notes, fictions, and more, click here! Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist

--Sucamarto 10:21am, 9th July, 2013 (GMT +10)

Wiki Page Dumps
Dumps containing the wiki markup for all current wiki pages are now available for download at the bottom of the Statistics special page. It is possible to set up your own personal instance of the wiki on Linux or Windows using this file, see here for details.

Tlosk - 16:25, 7 July 2013 (EST)

June

Decal, Decal Plugin and Decal Tool Updates;
The latest Decal Memlocs are = 0.0.11.4173 (June 2013)
Decal;

  • Decal, v2.9.7.3 - Updated - 22nd, June, 2013

Decal Plugins;

Standalone Programs;
None
--Sucamarto 11:31m, 30th June, 2013 (GMT +10)

Scheduled Global Maintenance. Monday June 24, 2013 Link
All game servers are now available. Thanks for your patience and we'll see you in game!
On Monday June 24 we will be performing global system maintenance. During this time services will be unavailable as follows:

  • All Asheron's Call and Asheron's Call 2 Game worlds, websites, and forums will be unavailable from 5:00 AM Eastern - 10:30 AM Eastern (-4 GMT)
  • The myaccount.turbine.com site will be unavailable from 5:00 AM Eastern to 2:30 PM Eastern (-4 GMT)

Thanks for your patience!
Tolero - Senior Community Specialist

--Sucamarto 7:09am, 23rd June, 2013 (GMT +10)

Turbine Network Maintenance June 19, 2013 Link
The Asheron's Call Game Servers and myaccount.turbine.com will be unavailable on Wednesday June 19, from 5:00 AM - 7:00 AM Eastern (-4 GMT) while we perform network maintenance. The AC forums may also be unavailable to players for all or part of the maintenance period. Thanks for your patience and we'll see you in game!
Tolero - Senior Community Specialist

--Sucamarto 9:13am, 19th June, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-4 GMT) Tuesday, June 11 Link
The Asheron's Call game servers will be down on Tuesday June 18th from 8:00 AM - 11:00 AM Eastern (-4GMT) for a patch. Release notes for this hotfix are available by clicking here!
Tolero - Senior Community Specialist

--Sucamarto 10:43pm, 18th June, 2013 (GMT +10)

Severlins Hotfix List - Tuesday 18th June, 2103 there will be a hotfix Link
Tuesday morning we will have a hotfix. It will have all the items we discussed plus the tinkering fix, which was unrelated to the UI changes.
There are a couple of know issues after the hotfix. I know it seems weird to have known issues for the patch and the hotfix, but we really need to get the salvaging hotfix in and we feel that putting off the planned hotfix to fix the known issues would overall be bad because of the tinkering fix.
Severlin - Producer

--Sucamarto 11:48am, 18th June, 2013 (GMT +10)

The June 2013 Dreams of Torment Patch Page is Now Live! Link
The June 2013 Dreams of Torment Patch Page and Announcements Page are Now both Live!

--Sucamarto 11:43am, 8th June, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-4 GMT) Tuesday, June 11 Link
The Asheron's Call Game Servers will be brought down on Tuesday, June 11th from 8:00 - 11:00 AM Eastern (-4 GMT) to launch the June event, Dreams of Torment. For event patch notes and more, click here. TThanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist

--Sucamarto 11:43am, 8th June, 2013 (GMT +10)

Connectivity Issues, Last Updated 2:50 PM Eastern (-4 GMT) Thursday June 6th Link
Update: MyAccount and sign up have been restored. Work continues to clean up any lingering connectivity issues.

We are currently investigating connectivity issues. At this time the game worlds are up, but some players are experiencing an error when they attempt to login. We are working to resolve this as quickly as possible. Thanks for your patience!
Tolero - Senior Community Specialist

--Sucamarto 11:44am, 7th June, 2013 (GMT +10)

Connectivity Issues, Last Updated 1:47 PM Eastern (-4 GMT) Tuesday June 4th Link
UPDATE: A separate outtage has impacted connection to all AC services (including AC2 and our websites). We're currently working to resolve lingering connectivity issues resulting from this outtage. We apologize for the inconvenience and we will post again as soon as we have completed our work. (In the event that the outtage prevents players or staff from viewing updates in the websites, we will also be posting updates to the AC Facebook Page.)

The Darktide server will be down for maintenance from 9:00 AM - 10:00 AM Eastern (-4 GMT). Additionally during this window, players will be unable to log into the other servers, but any players already in the worlds prior to the maintenance window will remain logged in during the window. Thanks for your patience and we'll see you in game!
Tolero - Senior Community Specialist

--Sucamarto 9:18am, 5th June, 2013 (GMT +10)

Scheduled Server Downtime: 9:00 AM - 10:00 AM Eastern (-4 GMT) Tuesday, June 4 Link
The Darktide server will be down for maintenance from 9:00 AM - 10:00 AM Eastern (-4 GMT). Additionally during this window, players will be unable to log into the other servers, but any players already in the worlds prior to the maintenance window will remain logged in during the window. Thanks for your patience and we'll see you in game!
Cordovan - Turbine Community Relations

--Sucamarto 9:03am, 4th June, 2013 (GMT +10)

May

Decal, Decal Plugin and Decal Tool Updates
The latest Decal Memlocs are = 0.0.11.4166 (May 2013)
Decal;
None
Decal Plugins;

Standalone Programs;
None

--Sucamarto 10:49pm, 16th May, 2013 (GMT +10)

Turbine Account Maintenance Scheduled Downtime Thursday, May 16th from 8:00-11:00 AM Link
The Turbine Account Maintenance site at http://myaccount.turbine.com will be brought down for maintenance on Thursday, May 16th from 8:00 to 11:00 Eastern (-4 GMT). During this time, players will be unable to log into the game or make changes to their accounts. Players already in the game when the site is brought down will be unaffected unless they log out or are disconnected.
Cordovan - Turbine Community Relations

--Sucamarto 9:11am, 15th May, 2013 (GMT +10)

The May 2013 Curating Corruption Patch Page is Now Live! Link
The May 2013 Curating Corruption Patch Page and Announcements Page are Now both Live!

--Sucamarto 12:29pm, 14th May, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-4 GMT) Tuesday, May 14 Link
The Asheron's Call Game Servers will be brought down on Tuesday, May 14th from 8:00 - 11:00 AM Eastern (-4 GMT) to launch the May event, Curating Corruption. For event patch notes and more, click here. Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist

--Sucamarto 4:43pm, 11th May, 2013 (GMT +10)

Turbine Account Maintenance Scheduled Downtime Wednesday, May 1st from 10:30 AM to 12 Link
The Turbine Account Maintenance site at http://myaccount.turbine.com will be brought down for maintenance on Wednesday, May 1st from 10:30 AM to 12:00 PM Eastern (-4 GMT). During this time, players will be unable to log into the game or make changes to their accounts. Players already in the game when the site is brought down will be unaffected unless they log out or are disconnected.
Cordovan - Turbine Community Relations

--Sucamarto 8:43pm, 1st May, 2013 (GMT +10)

April

Scheduled Maintenance: Saturday, April 27th from 6:00 to 8:00 AM Eastern (-4 GMT) Link
The Asheron's Call 1 and 2 Game Servers and http://myaccount.turbine.com will be offline for maintenance on Saturday, April 27th from 6:00 to 8:00 Eastern (-4 GMT). The forums and wikis will remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!
FYI: This aims to address the recent login issues experienced periodically over the past couple of days.
Cordovan - Turbine Community Relations

--Sucamarto 7:21am, 27th April, 2013 (GMT +10)

AC1 / AC2 Login Issues, Last Updated 2:25 PM Eastern (-4 GMT) Link
Update: The login issue has returned and we are working to resolve it. Thanks for your patience!
We're currently investigating an issue with the login servers. We apologize for the inconvenience and will update you when we have more information.
Tolero - Senior Community Specialist

--Sucamarto 7:34am, 25th April, 2013 (GMT +10)

Scheduled Maintenance: Monday, April 22 from 8:00 AM to 1:00 PM Eastern (-4 GMT) Link

UPDATE: Asheron's Call 1 and 2 Game Servers have reopened! Thank you for your patience, and we'll see you in-game.

The Asheron's Call 1 and 2 Game Servers, web sites and http://myaccount.turbine.com will be offline for maintenance on Monday, April 22 from 8:00 AM to 1:00 PM Eastern (-4 GMT). Thanks for your patience, and we'll see you back in the game soon!
Cordovan - Turbine Community Relations

--Sucamarto 8:56am, 22nd April, 2013 (GMT +10)

Scheduled Maintenance: Friday, April 19th from 8:00 to 11:00 AM Eastern (-4 GMT) Link
The Asheron's Call 1 and 2 Game Servers, web sites and http://myaccount.turbine.com will be offline for maintenance on Friday, April 19th from 8:00 to 11:00 AM Eastern (-4 GMT). Thanks for your patience, and we'll see you back in the game soon!
Cordovan - Turbine Community Relations

--Sucamarto 7:21am, 18th April, 2013 (GMT +10)

Bonus to Questing XP and Luminance - Friday April 19th through Monday April 22nd! Link
Greetings.
This weekend we will be turning on bonus XP and Luminance for quest rewards! Get your Summoning alts some valuable XP and Luminance!
The bonus time will run from Friday evening to early Tuesday morning. This allows people working on the weekend to get an extra day.
Have fun!
Severlin - Producer

--Sucamarto 8:44am, 16th April, 2013 (GMT +10)

Scheduled Maintenance: Monday, April 15th from 6:00 to 11:00 AM Eastern (-4 GMT) Link
UPDATE 10:57 AM: The worlds have reopened! We'll see you in-game. Thanks!
UPDATE: The downtime has been extended until 12:00 PM Eastern. Thank you for your patience!
The Asheron's Call 1/2 Game Servers, web sites and http://myaccount.turbine.com will be offline for maintenance on Monday, April 15th from 6:00 to 10:00 AM Eastern (-4 GMT). Thanks for your patience, and we'll see you back in the game soon!
Cordovan - Turbine Community Relations

--Sucamarto 4:56pm, 11th April, 2013 (GMT +10)

Private Test Program Open Application Link
Dereth needs you!!!!
We’re looking for volunteers interested in testing new Asheron’s Call content. If you have a good eye for detail, can spot a bug at a thousand paces, and would like to contribute to the quality of AC; this may be the program for you! We’re hosting open application to the Asheron’s Call private test program and encourage everyone interested to throw their hat into the ring.
Beezle - Turbine, Inc.

--Sucamarto 1:22pm, 12th April, 2013 (GMT +10)

The April 2013 Patch Page is Now Live! Link
The April 2013 Engineered Ascendance Patch Page and Announcements Page are both Now Live!

--Sucamarto 8:34am, 8th April, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-4 GMT) Wednesday, April 10 Link
The Asheron's Call Game Servers will be brought down on Wednesday, April 10th from 8:00 - 11:00 AM Eastern (-4 GMT) to launch the April event, Engineered Ascendance. For event patch notes and more, click here. Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist

--Sucamarto 7:10am, 8th April, 2013 (GMT +10)

Missing Character Update Link
UPDATE:
We have deployed a patch to help players whose characters had gone missing due to some bad data appearing on their subscription information. While this corrects many subscriptions, please note that any accounts that happen to have multiple AC subscriptions tied to the same account name may require our support team to split the subscriptions into separate accounts before the characters will reappear. Note that if you have a mule (or other such "not the sub where my main characters are") subscription on the same account as your primary subscription, this can trigger the missing character bug on your primary subscription, which we are now able to assist with by splitting the mule subscription onto its own account.
Tolero - Senior Community Specialist

--Sucamarto 8:14am, 4th April, 2013 (GMT +10)

March

Morningthaw Server, Last Updated 3:04 PM Eastern (-4 GMT) March 28th Link
Morning Thaw is now available. Thanks for your patience and we'll see you in game!
Tolero - Senior Community Specialist

--Sucamarto 11:10pm, 30th Mar, 2013 (GMT +10)

Myaccount.turbine.com Scheduled Downtime Wed., March 27th from 10:00AM-3:00PM Eastern Link
The Turbine Account Maintenance site at http://myaccount.turbine.com will be brought down for maintenance on Wednesday, March 27th from 10:00 AM to 3:00 PM Eastern (-5 GMT). Thanks for your patience, and we'll see you back in the game soon!
Cordovan - Turbine Community Relations

--Sucamarto 08:10am, 27th Mar, 2013 (GMT +10)

Decal, Decal Plugin and Decal Tool Updates
The latest Decal Memlocs are = 0.0.11.4156 (March 2013)
Decal;
None
Decal Plugins;

Standalone Programs;

--Sucamarto 4:12pm, 30th March, 2013 (GMT +10)

Website Downtime Tuesday, March 19th 9:00 AM - 12:00 PM Eastern (-4 GMT) Link
The Asheron's Call websites, including community forums, will be brought down for an update to address 403 errors on Tuesday, March 19th from 9:00 AM to 12:00 PM Eastern (-4 GMT). All other game worlds and services will remain up and available. Thanks for your patience!
Tolero - Senior Community Specialist

--Sucamarto 11:10am, 19th Mar, 2013 (GMT +10)

The March 2013 Patch Page is Now Live! Link
The March 2013 Disturbance in the Desert Patch Page and Announcements Page are both Now Live!.

--Sucamarto 11:13am, 8th Mar, 2013 (GMT +10)

Scheduled Server Downtime: 8:00 AM - 11:00 AM Eastern (-5 GMT) Tuesday, March 12 Link
The Asheron's Call Game Servers will be brought down on Tuesday, March 12 from 8:00 - 11:00 AM Eastern (-5 GMT) to launch the March event, Disturbance in the Desert. For event patch notes and more, click here. Thanks for your patience, and we'll see you back in the game soon!
Tolero - Senior Community Specialist

--Sucamarto 11:10am, 8th Mar, 2013 (GMT +10)

AC1 Scheduled Server Downtime 10am - 12pm Eastern (-5 GMT) March 4th Link
The Asheron's Call game servers will be down for a hotfix from 10:00 AM - 12:00 PM Eastern (-5 GMT) on Monday, March 4th, 2013. Thanks for your patience and we'll see you in game soon!
Tolero - Senior Community Specialist

--Sucamarto 7:10am, 5th Mar, 2013 (GMT +10)

Darktide Server Downtime 6:54 PM Eastern March 3rd, 2013 Link
We are currently investigating issues with the Darktide server. Darktide will be offline while we work to resolve these issues. All other Asheron's Call game servers are up and available. We will bring more information as soon as it is available. We apologize for the inconvenience and thank you for your patience.
Tolero - Senior Community Specialist

--Sucamarto 11:00am, 3rd Mar, 2013 (GMT +10)

February

Decal, Decal Plugin and Decal Tool Updates for February 2013;
The latest Decal Memlocs are = 0.0.11.4151 (Feb 2013 Hotfix #2)
Decal;

Decal Plugins; None
Standalone Programs;

--Sucamarto 7:12am, 2nd Mar, 2013 (GMT +10)

Balance of Power Hotfix - Link
Greetings,

We are looking at deploying a patch tomorrow (Tuesday Feb 26th) with a number of fixes:

  • Creatures no longer receive Damage Reduction Rating for specialized defense skills.
  • Fixed an issue where alchemy phials and weapon debuff procs were not working.
  • Fixed a bug that could reduce the experience points for creature kills.
  • Phyntos Wasp Summoning Essences can now be refilled with Encapsulated Spirit items.
  • Olthoi Slasher, Slayer, Ripper and Gurog creatures have been fixed.
  • Characters will have their quest flags for the Skill Temple reset with the patch.
  • More changes implemented to reduce overall lag on Darktide.

Sev~

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AC1 Scheduled Downtime, Tuesday February 26th 8:00 AM - 11:00 AM Eastern (-5 GMT) Link
The AC1 game servers will be brought down on Tuesday February 26th from 8:00 AM - 11:00 AM Eastern (-5 GMT) for a patch. Thanks for your patience and we'll see you in game!
Tolero - Senior Community Specialist

--Sucamarto 11:00am, 26th Feb, 2013 (GMT +10)

February Event News! Link
The February event, Balance of Power has gone live. Click here for the February event page and release notes!
Tolero - Senior Community Specialist
Or checkout the Balance of Power Announcements page here on the ACC Wiki.

--Sucamarto 11:00am, 20th Feb, 2013 (GMT +10)

AC1 Scheduled Downtime, Wednesday February 20th 8:00 AM - 11:00 AM Eastern (-5 GMT) Link
The AC1 game servers will be brought down for the February Event Balance of Power on Wednesday, February 20th from 8:00 AM - 11:00 AM Eastern (-5 GMT). Click here for the release notes, screenshots, and more!
Tolero - Senior Community Specialist

--Sucamarto 11:00am, 20th Feb, 2013 (GMT +10)

New Website Incoming! Link
Good morning! We are in the process of deploying the new AC website and new forums today! Please note the following:

  • Remember: to log into the new forums, use your game login.
  • You may notice changes happening in the forums throughout the day!
  • The forums will be reflecting post topics from February 6th.
  • As previously stated, posts that were made between the 6th and prior to today's deployment will not be recovered.
  • We will be posting up patch notes and downtime notices for tomorrow's February Update shortly after we confirm stability of the new website.

Thanks for your patience, and get ready for the new forums! Tolero - Senior Community Specialist

--Sucamarto 7:54am, 20th Feb, 2013 (GMT +10)

Maintenance Complete! 9:11 PM Eastern (-5 GMT) 2/17/2013 Link
At this time the game servers and the account maintenance site at myaccount.turbine.com are now available. Known Issues:

  • If you pay for your subscription via PayPal, you will have to log into http://myaccount.turbine.com and re-enter your PayPal information. If you do not, your subscription will not automatically renew at the end of your currently paid for time. Once you re-add your PayPal information, auto-renew will work as normal.
  • It is not currently possible to add an Asheron's Call product key without first adding another Turbine game account. In order to add an Asheron's Call product key, first create a free game account for either Dungeons & Dragons Online or Lord of the Rings Online. DDO and/or LOTRO accounts can be created for free by visiting DDO.com or LOTRO.com. You do not need to download or log into these games in order to activate your AC account.
  • Note that the subscription extension time has not yet been processed. We will make an announcement once these are distributed. You will not need to take any action to receive it.

Tolero - Senior Community Specialist

--Sucamarto 6:54am, 19th Feb, 2013 (GMT +10)

Maintenance Update 9:16 PM Eastern (-5 GMT) 2/17/2013 Link
At this time the game servers are now available. Please note that the account management site at myaccount.turbine.com are not yet available as we continue to work to resolve remaining issues. We anticipate that it will not be available this morning. More info as it's available. Game servers however remain up.
As a thank you for your understanding and patience during this downtime, all players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will have their accounts credited 1 day of subscription time for each day of downtime, plus 1 additional day. All additional time will be granted automatically as soon as our regular service is restored and stable.
We have also turned on Bonus XP and Luminance, which will last until Wednesday's patch.
Thank you again for your patience and understanding.
Tolero - Senior Community Specialist

--Sucamarto 11:54am, 18th Feb, 2013 (GMT +10)

Bonus Luminance and XP turned on.
+Turbine Severlin> Bonus XP and Luminance now turned on!
+Turbine Severlin> We apologize for the problems this weekend.
+Turbine Severlin> It will last until Wednesday's patch.

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Maintenance Update 12:16 PM Eastern (-5 GMT) 2/16/2013 Link
At this time the game servers are now available. Please note that the account management site at myaccount.turbine.com are not yet available as we continue to work to resolve remaining issues. We will provide another update once those services have been restored.
As a thank you for your understanding and patience during this downtime, all players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will have their accounts credited 1 day of subscription time for each day of downtime, plus 1 additional day. All additional time will be granted automatically as soon as our regular service is restored and stable.
Thank you again for your patience and understanding.
Tolero - Senior Community Specialist

--Sucamarto 6:19am, 17th Feb, 2013 (GMT +10)

UPDATED: Forum Upgrade! Link
Ok SO in light of today's exceptional billing maintenance delay (more info here), website deployment has been moved out of this weekend into Tuesday. We apologize for the inconvenience!
Tolero - Senior Community Specialist

--Sucamarto 8:59am, 15th Feb, 2013 (GMT +10)

Maintenance Update 4:11 PM Eastern (-5 GMT) 2/15/2013 Link
We are working to resolve ongoing issues with our system maintenance. At this time we do not have a specific estimate for when the game servers will be available. Our goal is to make the games available as soon as possible. However we would like to advise players that the service may continue to be unavailable this evening. We will continue to provide updates as we have them.
As a thank you for your understanding and patience during this downtime, all players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will have their accounts credited 1 day of subscription time for each day of downtime, plus 1 additional day. All additional time will be granted automatically as soon as our regular service is restored and stable.
Thank you again for your patience and understanding.
Tolero - Senior Community Specialist

--Sucamarto 8:19am, 15th Feb, 2013 (GMT +10)

Happy Valentines Day from Asheron's Call
Happy Valentines Day 2013 from Asheron's Call; Link

--Sucamarto 8:10am, 15th Feb, 2013 (GMT +10)

UPDATE Scheduled Maintenance: Thursday, February 14th Link
UPDATE 2:25 AM EASTERN 2/15: Additional time will be necessary to complete our maintenance work. At this time we do not have an ETA on when the game servers will reopen, but we are working as quickly as possible to complete our efforts. Stay tuned for more information, and thank you for your patience.

UPDATE: All Turbine Game Servers and http://myaccount.turbine.com will be offline for global maintenance from 6:00AM Eastern (-5 GMT) Thursday, February 14th until 6:00am Eastern Time (-5 GMT) Friday February 15th.
Important: The general topic forums for AC1 and AC2 are now available during the maintenance. You can additionally visit our AC Facebook or @Asheronscall Twitter feeds during the maintenance window. As a reminder, you do not need to join or sign in to those social networks to read the updates.

Customer Service will also be unavailable during the down time, and for a period thereafter. We will update this page when Support is available again: http://support.turbine.com/ics/support/contactUs.asp Web tickets may be submitted at any time at http://support.turbine.com
Tolero - Senior Community Specialist

--Sucamarto 9:19am, 15th Feb, 2013 (GMT +10)

UPDATE Scheduled Maintenance: Thursday, February 14th Link
UPDATE: We have cancelled the maintenance originally scheduled for February 13th and have moved it to Thursday, February 14th at 6:00AM Eastern (-5 GMT).

All Turbine Game Servers and http://myaccount.turbine.com will be offline for global maintenance on Thursday, February 14th. We anticipate the downtime to last 12 hours.
Important: The forums will remain up during the maintenance, but will be fully read-only during this work. To receive the latest news and updates, please

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